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Green Motion United Arab Emirates Rental Terms for travel between 01-Oct-2019 and 31-Dec-2024

Green Motion UAE InclusiveTerms and Conditions 2019



Pricing is quoted on a ‘per day’ basis (24-hour period)


Rate includes

Third Party Liability

Collision Damage Waiver (CDW) Theft Waiver (TW)

Personal Accident Insurance (PAI) Breakdown assistance

Airport tax Road tax

VAT (5%) and local taxes


Rate excludes

Young driver surcharge

Senior driver surcharge

Excess insurance

Optional extras


Driver Age Requirements

Minimum/Maximum age: 21 to 75 years old

Young driver surcharge applies to ages: 21 – 25. Charge 55.00 AED per rental. VAT Incl. No Maximum.

Senior driver surcharge applies to ages: 65+. Charge 110.00 AED per rental. VAT Incl. No Maximum.


Driver License Requirements

The renter and the driver have to be in possession of a valid driving licence.

Driving licenses must be held for a minimum of 1 year and valid for at least 30 days after check-in License holders need to present a photo card.

There are limitations on accepting driving licences. Driving licences should be in English, Latin or Cyrillic letters.

Renters from the listed countries below whose driver’s license and passport are from the same country are not required to provide further verification to pick up the vehicle.

Australia, Austria, Bahrain, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Kuwait, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, and United States.

Drivers with a Canadian driver license are required to provide documentation from the Canadian Consulate in Dubai verifying that the license is genuine.

Licenses from Cyprus, Greece, Japan, Poland, South Korea, and Turkey are required to provide an official translation of the license from their consulate.

Customers whose license is not from one of the countries listed above or customers who do not hold a driver license and passport from the same country are required to provide an International driver’s license to rent.

Chinese drivers must provide an official English translation along with their driver’s license.

All drivers must produce a valid, original copy of their driving license including photo ID.

In the event that a customer arrives at the rental desk without the necessary documentation as stated above, the booking will be cancelled. In these cases, there will be no refund due.

In addition to the stated requirements, the hirer of the vehicle is solely responsible to ensure that their licence is valid for use in the respective country and it remains the responsibility of the hirer to determine whether an International Driving Permit is required by local law. Failure to provide a valid licence and IDP permit (as required) will result in a non-refundable termination of the reservation at the rental counter.


Additional Drivers

Additional drivers are allowed, at a cost of 40 AED per day. VAT Incl. No Maximum.

Maximum of 2 additional drivers per rental. 


Collision Damage Waiver (CDW): VAT Included 
Collision Damage Waiver is the cover limiting the customer's liability for damage to the rental vehicle.

Collision Damage Waiver will be invalidated if the terms of the hire are not met or are violated.  

Below table shows the excess amount applicable to the Collision Damage Waiver and the deposit amount required.  

Car Group

Excess amount

Deposit Amount


1010 AED

1010 AED

Compact - Intermediate

1510 AED

1510 AED

Intermediate Crossover - Standard

1525 AED

1525 AED


3000 AED

3000 AED


Theft Waiver (TW): VAT Included 

Theft Waiver is the cover limiting the customer's liability for theft of the rental vehicle.

Theft Waiver will be invalidated if the terms of the hire are not met or are violated.  

Please note that Green Motion includes Theft Protection Insurance as a package in the Basic Coverage.

Customer will be charged the excess amount in case of damage or theft to the vehicle. 

Car Group

Excess amount

Deposit Amount


1010 AED

1010 AED

Compact - Intermediate

1510 AED

1510 AED

Intermediate Crossover – Standard

1525 AED

1525 AED


3000 AED

3000 AED


Super CDW:  VAT included 
Super CDW covers the waivable amount in case of damage or theft - SCDW does not cover any damage to the interior or underside of the rental vehicle, tyre and wheel damage, broken or lost keys or contamination of fuel, neither in event of deliberate intent. Prices shown in the table are on a daily basis. 

Car Group

Daily cost per


Excess amount

Deposit Amount

Economy – Compact -


75 AED


1840 AED

Intermediate Crossover -


95 AED


1840 AED


165 AED


1840 AED



Reduced Damage Waiver: (RDW) reduced excess partly covers the waivable amount in case of damage or theft - RDW does not cover any damage to the interior or underside of the rental vehicle, tyre and wheel damage, broken or lost keys or contamination of fuel, neither in event of deliberate intent. VAT included


Car Group

Daily cost per


Excess amount

Deposit Amount

Economy - Compact -


40 AED

550 AED

1840 AED

Intermediate Crossover -


55 AED

735 AED

2570 AED


95 AED

920 AED

2940 AED


Third Party Liability Protection (TP): VAT Included

You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.

If you purchase the Excess Reimbursement Insurance from a third party, the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.

Third party liability is included in the rates, and limited to 2,000,000 Dirham for property and 200,000 Dirham for bodily damages

Glass and Tyres Protection Plan: VAT Included 

GTP is extra optional insurance for damage to the Wheels and Glass of the rental vehicle.  

Car Group

Daily cost per Day

Economy – Compact - Intermediate

50 AED

Intermediate Crossover - Standard

75 AED


110 AED


Personal Accident Insurance (PAI): Included in the rates provided. VAT Included


Special Equipment / Optional Extras

All optional extras can be subject to price changes without notice; additionally, optional extras are subject to availability.

GPS/ Satellite Navigation: 40 AED per day. VAT Incl. 200 AED Maximum

Baby Seat: 40 AED per day. VAT Incl. 200 AED Maximum

Child Seat: 40 AED per day. VAT Incl. 200 AED Maximum

Booster Seat: 40 AED per day. VAT Incl. 200 AED Maximum

Mobile Phone Charger: 40 AED per day. VAT Incl. 200 AED Maximum



Airport fee and local taxes are included in the price 



Allowed. Prior notice required. For delivery and collection in the Northern Emirates a charge of 110 AED applies per instance, for deliveries and collection to/from the Southern Emirates a charge of 260 AED applies per instance. 


Fuel Policy

We operate a Full to Full Fuel policy; we ask customers to return the car with a full tank.  Our vehicles will be supplied with fuel. To avoid incurring fuel charges you will need to return it with the same level. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car with same amount of fuel. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details. 


Mileage Policy

Unlimited mileage within UAE. 


Cross Border Policy

Not Allowed 


Accepted Payment Methods 

Only credit card payments are accepted for the deposit.

Accepted for deposit: Visa, Mastercard Credit Cards, Maestro

Accepted for payment:  Visa, Mastercard *Credit & Debit Cards*, American Express, Maestro

Not accepted for deposit: Debit cards, American Express, Diners, Prepaid cards, cash.

A deposit amount of excess will be held against your card(s) for the period of the booking.

Credit card(s) must be in the name of the main driver.

Make sure you have a large enough limit to cover the excess.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed


Form(s) of ID

A valid photo ID (passport or national ID) is required.


Vehicle Group/Model

Our vehicles are classified into groups using the ACRISS codes for clarity of booking. The group is indicated in the bottom right of the vehicle image and the description at the top left. The group will print on your reservation.

Reservations are confirmed for a group and not a particular model unless shown otherwise. We are unable to guarantee a particular make/model or fuel type unless a guaranteed model group has been booked.

The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion. 


Vehicle Condition

Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the renter to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tire pressures and other common sense actions to maintain the vehicle if before authorized. Costs will generally be covered only if it’s authorized in advance from the rental branch. 
The renter is required to return the vehicle in a clean condition (normal wear and tear excepted). If the vehicle is exceptionally dirty upon return or if there is damage to the seats, seat upholstery or the carpets an additional charge for deep cleaning will apply. This charge will be dependent upon the actual state of the vehicle when returned. Minimum amount  incl. tax. Any damage caused to the vehicle, if returned out of hours is the responsibility of the hirer until our staff have checked in the vehicle. 


A printed version of your voucher must be produced upon arrival at the rental desk. Failure to present the voucher may result in the rental agent being required to apply local rates for the rental. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed. 

Deep cleaning of the car

Green Motion operates a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle, charges will apply. A valeting fee will be charged to rectify any soiling due to cigarette (or cigar) smoke / ash. Minimum fee of 370 AED incl. tax

Animals in our vehicles We request no animals are transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. Minimum fee of 370 AED incl. tax 

Opening Hours

Please check www.greenmotion.com for our applicable opening hours at your time of rental / arrival / departure (pick-up, return etc.) Please always check before, location may be closed for pickups and returns on country or local public holidays 

Out of Hours Collection and Drop Off

If an out of hours service is available then rental station will attract at 260 AED charge per event payable on collection. Out of hours requests are treated as on request and cannot be guaranteed. After (20:00 pm) may attract a higher fee or may not be available. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. 

Delayed Collections/No Show Policy

In the event that a customer experiences flight delays the customer will not be charged an out of hours surcharge within 1 hour of the intended arrival time – if a flight number is provided. If no flight number is provided then the location may close without notice. No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.

Rental Extensions

Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate. 


Non-authorized rental extension

Minimum fee of 370 AED incl. Tax will apply. Further penalties above the rental charge may apply and the driver will be black listed (declined for future bookings). 

Early Returns/Unused Rental Days

No refunds (partial or full) will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date. 


Lost Keys

Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive. 


Fines, Penalties and Administration Charges

It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations. When fines or traffic violations occur and a Green Motion location is involved in administering the charge then an administration fee of 15% of the traffic violation will be charged to the customer. 


Late drop off

For D/O 60 or more minutes, we charge a whole new rental day. Apply for all car groups. Grace period: 1 hour 



Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking. 
Vehicle Trackers

Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy. 

All complaints should be made in writing either through our Online Contact Form found on our Contact Us page or via email to ics@cs.greenmotion.com within 30 days from the last day of your rental. Whilst we do try to resolve all cases brought to our attention, those raised after this period may not be considered. If at any point during the investigation process communication ceases for a period of more than 30 days, the case will be considered closed and no further action will be taken.  

All information relating to privacy and data protection when using a Green Motion service will be contained on our privacy policy which is located on our website – www.greenmotion.com/privacy


General Terms

All bookings are subject to our terms and conditions. 
Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally. 
Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive. 
When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred. 
Calls to Green Motion may be recorded. 
Terms and Conditions Issued August 2019 and may be subject to change at any time. 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.

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