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payless uae - united arab emirates airport car rental companies

payless uae depot information

Payless UAE Rental Terms for travel between 01-May-2019 and 31-Dec-2024

Inclusions: include unlimited mileage for daily and weekly rentals and 4000 km for monthly rentals, basic insurance with Excess liability and VAT. To reduce the liability to zero the renter must pay additional SCDW or CPP. Monthly rentals are limited to 4000km  per month. Extra mileage AED 0.37 with VAT.  Please note: VLF and Airport parking fee are extras. 
INSURANCE
Do these rates include CDW (Collision Damage Waiver)? YES with Excess Liability 
Do these rates include Third Party Liability? YES
EXCESS?  Yes, as per rate matrice
 
ANCILLARY CHARGES
Vehicle License Fee 5.25  AED per day / AED 78.75 per rental contract 
Toll Road ( Salik )  5.25 AED per crossing ( applicable in Dubai only )
Refuelling Pump price per  litre + a refuelling charge as per Payless fuel chart
One Way Fees  Between Abu Dhabi and other emirates and vice versa 189 AED / 52 Usd per way. Between Dubai, Sharjah and Northen Emirates and vice versa 95 AED / 26 USD per way. Between Abu Dhabi and Al Ain and vice versa 95 AED / 26 USD per way
Traffic Offences / Parking Fines * 52.50 AED per fine 
Parking Fee 52.50 AED USD Dubai Airport and 26.25 AED Sharjah and Abu Dhabi Airoprts 
Additional Driver 26.25 AED per day; monthly rentals - 157.50 AED per month 
Super Collision Damage Waiver optional - reduces the excess liability to zero. Prices as per rate matrice
Baby seat / Child seat  36.75 AED per day per seat / on request and upon availability. Please specify the age of the baby / child
GPS  52.50 AED / on request, upon availability - 709 AED  for rentals 21+ days per month
PAI For all groups: 26.25 AED per day
 
DELIVERY & COLLECTION CHARGES
             Delivery 63.00 AED per service within city limits
Collection 63.00 AED per service within city limits
Out of Hours (Delivery  & Collection) & out of the city limits 63.00 AED per service within city limits
 
MILEAGE CHARGES
Mileage allowance (< 30-day rentals) Unlimited for rentals less than 28 days
Mileage allowance  maximum of 4000  km per rental
Additional mileage charges  0.37  AED fills  for every  km over 4000  per rental 
 
PAYMENT TERMS
A major credit card is required. For grp N the customer should present two major credit cards.  A signed credit card imprint will be taken at the start of all rentals for security reasons. The imprint may be used to cover any additional charges at the end of the rental. E.g. fuel, rental extension, accident or damage charges, toll road crossings (Salik) and traffic fines. Debit cards are not acceptable for security deposit. They can only be used for payment. Cash is not acceptable for a security deposit as well.
 
ADDITIONAL COMMENTS - Traffic Fines
* Traffic Offences / Parking Fines are the responsibility of the driver.  Payless Rent-a-Car will provide driver details to the relevant agencies upon notification of offence.
Late posted traffic fines & Salik
In the case of receiving late posted traffic fines & Salik, they will be charged to the customer after sending a notification e-mail. Upon request the details of the fine / salik crossings will be sent to the customer.
The grace period is 2 hours and if the car is returned later a full day will be charged. We guarantee the reservation for 6 hours from the time of booking.
Authorisation
The customer should provide Payless with a valid major credit card /s/ with enough funds for security deposit. Payless will authorize an amount between 1500 Dhs and 4000 Dhs depends on the rental duration and car category. Debit cards, prepaid cards and cash are not acceptable as a form of security deposit. 
 
DRIVER QUALIFICATION
Only visitors from the bellow countries are allowed to drive with their national driving license            
GCC COUNTRIES
SaudiArabia Bahrain Oman Qatar  
EUROPEAN COUNTRIES
France Belgium Holland Denmark Germany Italy Ireland  
Greece Austria Spain Norway Turkey Poland Romania
Luxembourg Portugal  Slovakia Latvia Lithuania Switzerland Serbia
             
AMERICAN STATES
USA  
EAST ASIA
New Zealand Hong Kong  
Australia Singapore
People's Republic of China  
AFRICAN STATES
South Africa  
   
** Expatriates holding a GCC license are acceptable provided that the driver must have a current residence visa for the GCC country   
that has issued the license.              
In the case of expatriates with UAE employee visa or residence, a UAE license must be produced.  In the case where the UAE license is  
 less than 12 months,  their national license should be produced together with the UAE license.     
Drivers from other countries must have a valid International license plus their own National license.     
               
AGE RESTRICTION
The minimum age for groups AA/A/B/C/D/E/F and J - 21 years and groups G and above is 25 years old.               
 
CROSS - BORDER RESTRICTIONS
Booking must be sent on request  and needs to be confirmed by us        
One way is available to Muscat only. The one-way fee is AED1050      
Oman Entry/Exit points: DXB (Al Wajaja Hatta Border) – You need a No Objection Letter in Arabic (provided by Payless).
Ras Al Khaimah, Fujairah, Al Ain and Sharjah Kalba borders - we do not offer Oman trips from these exits.
*Not allowed to drive into Salalah
Additional charges for all cross border rentals:              
1. Surcharge of 20 % from the booed rate for each day the car is in Oman        
2.Oman Insurance-AED 263 (valid for 7days) and AED 420 (valid for 8-30days)    
N group is not allowed to cross the border.            
 
INSURANCE COVER
Vehicles are covered by full comprehensive insurance as per the UAE laws.  However, a police report must be obtained at the time             
of an accident or in case of damage.  If the renter failed to produce a valid police report to Payless UAE, all charges incurred will be   
the responsibility of the client, even if CDW / SCDW has been taken.  No replacement vehicle will be supplied and rental charges will continue   
until a police report is received along with any other relevant documents.         
In case of an accident and/or damage, the client is required to pay excess liability if SCDW is not taken. A valid Police report is also required.   
               
USE RESTRICTIONS
Punctures, tyre damage, wheel caps, aerials and windscreens are not covered by insurance, even after paying CDW /SCDW unless the damage  
is caused as a result of an accident and the client has obtained a valid police report.      
Off-road driving renders the insurance invalid even after paying CDW / SCDW.      
Loss or damage to personal items is not covered under the terms of the insurance.      
               
Contact details
Ms. Angela Kuzeva - International Business & Customer relations Manager; Dubai PO Box 8323, DIP 2 / 00971 50 65 68 722

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.

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